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Orders & Shipping

Any delivery may be delayed up to 6 weeks due to COVID19, extreme weather conditions, or world-wide supply shortages.
International deliveries may take longer due to the above reasons and customs policies of your country.
Upon purchase, the customer agrees to allow this time-period before disputing a product order.

Domestic shipments:
After 6 weeks customer may file a claim with our form on this page.

International shipments (some Fractal Water products to USA):
After 8 or more weeks from original shipment, customer may file a claim on this page.
Please allow 3-7 business days to process and ship your order.

USA Holiday orders (November-December):
This time period gets busy for our business, and may take longer to process and ship your order.
We will inform you if shipment will delay past holiday before we ship to you.

We appreciate your patience.

You will receive a tracking number via the customer email provided in the check out page.

Orders may not be cancelled after ordering, unless granted via email.

Occasionally, mail couriers will mark packages as delivered up to 72 hours before they actually are delivered,

so if your order was recently marked as delivered we recommend waiting 1-3 days before contacting us.

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Fractal Life uses UPS and USPS for all shipping except Super Imploder products.
Fractal Water products use the US & French postal service system. Tracking is included in all orders.

Please allow 3-7 business days from purchase to receive your shipment tracking information.

Fractal Life may approve requests for other shipping methods, with included fees.

Fractal Life uses a drop ship method from manufacturers directly.

Contact us for courier changes in contact section.

Warranty, Refunds & Exchanges

Warranty Claims, Returns & Exchanges must obtain an RMA# by filling out the form below.

ProOne© products have a 30-day risk-free guarantee & limited lifetime warranty.*


Natural Action Water units have a 90-day risk-free guarantee & limited lifetime warranty.**

Fractal Water products offer limited guarantees, 
depending on the specific product. Please contact us with any questions regarding the product.


*For speedier service, ProOne allows you to contact them directly.
Please call them at 1-800-544-3533 or email to customerservice@prooneusa.com


**Register your Natural Action product using the link below.
Natural Action allows you to contact them directly for any exchanges or refunds.
Please this link to provide them with your order information and receive an RMA#:
https://naturalaction.com/warranty-registration-returns/

Fractal Life may contact the manufacturer to obtain an RMA# and will contact you with return shipping address and instructions.
Fractal Life Solutions is not responsible for return shipping costs.


Refunds will be processed after the manufacturer receives the purchased products back from the purchaser, and will be credited to bank source used in the original purchase.