F.A.Q.

Orders & Shipping

Please allow 3-7 business days to process and ship your order. Usually it does not take 7 business days, but around holiday times this could be the case.

We appreciate your patience.

You will receive a tracking number via the purchaser's email provided in check out.

Orders may not be cancelled after ordering.

Fractal Life uses UPS and USPS for all shipping except Super Imploder products. Super Imploder products use the French postal service system. Tracking is included in all orders.

Please allow 3-7 business days before receiving your shipment tracking number.

Fractal Life may approve requests for other shipping methods, with included fees.

Fractal Life uses a drop ship method from manufacturers directly.

Contact us for courier changes in contact section.

Refunds & Exchanges

Refunds will be processed after we or the manufacturer receives the purchased products back from the purchaser. Please contact us below for details and Return Authorization numbers.

Fractal Life may approve exchanges upon request.
Please contact us below with order number, purchaser name, and what you wish to exchange.

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