ProPur Water Filters
Propur™ systems are gravity fed and therefore water will migrate through the filter elements and drip-drip-drip into the lower water storage container. The first cycle of water generally takes longer but the flow rate will increase with use.
*Based on single filter.
Your flow rate may vary depending on filter configuration and water source.
Please note it is normal to see some water left in the upper container.
How do I know when to change my filters?
Should you notice a difference in the taste of your water and/or a slow down in the flow rate, may be an indication your filter(s) need to be cleaned or if you’ve cleaned a few times, may indicate your filters need to be replaced.
*May vary depending on use and water source
What should I do if I use a water softener?
We recommend you source your water before it goes through the water softener.
How often should I clean my filter(s) and system?
We recommend you clean your entire system every 2-3 months. If your water has a high mineral content, we suggest cleaning more often.
How do I clean my filter(s)?
Remove your filter(s) from the container. Hold the filter(s) under cool running water for approx. 2 minutes. While doing this use the dark green side of the scrubby sponge included with your system. Scrub the entire white surface. Rinse well and reinstall. Do NOT use soap on the filter. Do NOT allow water to enter the stem.
How can I check to make sure my filters are working correctly?
You may run the “blue food coloring test” at any time to ensure your filters are functioning properly. To initiate this test, you’ll just need blue food coloring available at most grocery stores. First empty any water from the upper and lower containers. Place a glass under the stem of each water filter element in the lower container. Place the upper container on top of the lower container and fill the upper container. For the water pitcher, Scout and Traveler systems, place 1 drop of blue food coloring and stir. For the Nomad, Big, and King systems place 2 drops of blue food coloring and stir. Use liquid BLUE food coloring ONLY (NOT GEL). After a short period of time, check the glasses in the lower container. If the water in the glass(es) is either clear or slightly tinted, your filter(s) are functioning properly. If you see a definite blue tint color water in either glass or both, that is an indication that one or both filters may need to be replaced. You may notice some blue tint coloring on the ProOne™G2.0 filters after performing the test. This is OK. Coloring should go away after a period of time or you may try cleaning the filters.
What do I do if a filter fails the blue dye test?
Make sure the placement of your washer is correct. Try tightening the wing nut on the filter. Also, check to make sure plugs are firmly seated. They may need to be replaced. If none of these solutions help, please call our customer service center.
How should I store my filters?
If NOT using your Propur™ system for any period of time, we suggest you remove the lid, drain any water that is left in the lower container and remove the filter elements from your system and allow to air dry. Wrap your filter elements in a terrycloth towel and store in a dry and cool place. Do not put the filters in a plastic bag or any enclosed container. Do not allow wet water filter elements to freeze. Do not place water filter elements in a dishwasher or microwave oven. When you restart your system, simply discard the first supply of water from the lower container.
How long can I store water in the lower container?
We recommend you cycle water from the bottom container on a regular basis. Should you need to store water, please store water in an appropriate water storage container.
How do I know how much water is in the lower container?
You can either lift the upper container to see the water level or use a sight glass spigot which shows the water level in the lower container. Please remember you must use water from the bottom container before refilling the upper container.
Why is water leaking between the upper and lower containers?
This occurs only when you have filled the upper container with water still left in the lower container.
Why is my spigot leaking?
Check the placement of the washers and nut. Try to tighten the nut. If leaking directly from the spout, tighten the screw on top of the spigot handle.
How do I clean my stainless steel?
You may clean the system using a 50-50% solution of white vinegar and water. Use a sponge or soft cloth. Rinse well and let air dry.
Will my filter affect TDS?
From Wikipedia, the free encyclopedia
“A TDS Meter indicates the Total Dissolved Solids (TDS) of a solution, i.e. the concentration of dissolved solids in it. Since dissolved ionized solids such as salts and minerals increase the conductivity of a solution, a TDS meter measures the conductivity of the solution and estimates the TDS from that. A TDS meter typically displays the TDS in parts per million (ppm). For example, a TDS reading of 1 ppm would indicate there is 1 milligram of dissolved solids in each kilogram of water.”
TDS is a measure of total dissolved solids and NOT dissolved contaminants. A higher TDS can simply be high calcium or mineral content. As Propur™ filters are made from minerals, TDS may be higher after the water has been treated. This does not mean the filter isn’t working, it means the TDS meter is picking up the minerals that are naturally released by the filter. A PPM meter is the same as a TDS meter, it is simply measures dissolved solids in water. A TDS meter is not generally recognized in the industry as a proper means of testing water for contaminants. They were created years ago by the manufacturers of reverse osmosis systems as a means of demonstrating the effectiveness of RO which removes most if not all.
Do the ProOne G2.0 filters contain colloidal silver?
The ProOne G2.0 filter does not contain colloidal silver; however, we use a special silver powder infused in the ceramic to help prevent the growth of bacteria.
My shower filter is leaking from the center of the housing. How do I fix this?
To stop leaking, remove the shower filter from the shower arm and unscrew the housing. Then, remove the O-ring from housing. Take a small amount of petroleum jelly or Vaseline. Run this onto the surface of the o-ring. Reinstall, making sure the o-ring fits flush with the groove on the housing piece.